Frequently Asked Questions
Live search, highlighted matches, and copyable deep links for every question.
01 Do you provide certificates?
Yes. You receive a digital certificate after completing the course requirements. If you need your name updated, contact support with the correct spelling.
02 Are courses self-paced?
Most courses are self-paced, so you can learn on your schedule. Some cohorts include optional live sessions and Q&A; those are announced in advance.
03 What currency do you charge?
All prices are listed in USD. If you pay from another country, your bank may convert the final amount based on its exchange rate and fees.
04 Do you offer refunds?
Yes. Refunds are available within 7 days, as long as you have not consumed a significant portion of the content. To request one, reply to your receipt email with your order details.
05 How long do I keep access?
You keep lifetime access to course materials unless a course page explicitly states otherwise. If a platform change happens in the future, you’ll receive migration instructions.
06 Do I need special tools or materials?
No special equipment is required to start. For practice arrangements, we recommend basic shears, floral tape, and seasonal stems available locally. Each course includes a short materials checklist.
07 How can I reach support?
You can contact our support team by email or phone for enrollment and account questions. Phone: +1 (415) 732-9086.
08 Why can’t I copy the link on my browser?
Some browsers restrict clipboard access unless the page is served over HTTPS or you interact with the page first. If copying fails, we’ll show the link in a dialog so you can select it manually.